CRM Magazine Announces 2009 CRM Market Awards (Social CRM gaining ground)
This morning, CRM Magazine released their 2009 CRM Market Awards to be announced at the CRM Evolution Conference. Somewhat surprising recipients appear in the area of Rising Stars include Google,...
View ArticleDivergence at Convergence? Is it a Resurgence?
This past week I had a chance to spend some time with Microsoft executives, customers, partners, and industry “influencers” at Microsoft Convergence 2012 in Houston, TX. Perhaps one of the largest...
View ArticleWhat will CRM look like over the next 5 years? Software Advice Interview...
Ashley Verrill – a expert with CRM reviewer SoftwareAdvice.com – interviewed me recently for the second edition of CRM’s Next 5 in 5. This report was an update from predictions five of my industry...
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Learning from New Orleans: Microsoft’s opportunity for the future
New Orleans Storm by Deborah Hurd It takes nearly 15 minutes to walk from one end to the other of the over 1,000,000+ square foot Ernest N. Morial Convention Center in New Orleans. The conference...
View ArticleTech vendors Microsoft and Verint bolster knowledge and customer interaction...
2104 got off to a bang today as Verint acquired Kana, and Microsoft is acquiring Parature. Both Kana and Parature enable companies to have better interactions with their customers by providing...
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Updated thoughts / probabilities of SFDC acquisition $CRM
(Note: This is 100% pure speculation and is based on only publicly available insider information) Upon initial rumors, I shared some brief thoughts on Twitter about a potential SFDC acquisition. $SFDC...
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